Managed Dedicated support

Homepageuniverse is proud to now be offering Fully Managed services on cPanel/WHM and DirectAdmin based Dedicated's. By leveraging our years of experience and expertise in managing All Other E-Commerce you will now be able to sit back and enjoy true professional All Other E-Commerce hosting.

Support Availability

Email/ticket/phone support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at http://my.homepageuniverse.com/support/, please use your billing email address when creating tickets so we can verify account ownership.

Support coverage

Homepageuniverse provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement
  • Network availability
  • Free installation of the cPanel or DirectAdmin control panel is done during Dedicated provisioning
  • Free control panel, OS optimization, and All Other E-Commerce optimization is done during provisioning
  • Free initial security hardening
  • Free initial accounts migration from remote system with the same control panel
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components
  • 100% All Other E-Commerce software support
  • Best-effort support for 3rd party applications

Control panel support explained

cPanel/WHM

  • cPanel/WHM
    • Initial installation
    • Initial service optimization
    • Version upgrade/downgrade (note: EDGE build is not supported)
    • Repair
    • Licensing
    • Troubleshooting of automated update and/or backup creation tasks
  • Mail services
    • Upgrade/reinstall exim MTA
    • Upgrade/reinstall courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Install/upgrade/reinstall/uninstall ClamAV antivirus
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Upgrade/reinstall proftpd or pure-ftpd FTP server
    • Switch between pure-ftpd and proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

    DirectAdmin

  • DirectAdmin control panel service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot exim MTA
    • Reinstall/troubleshoot POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Uebimiau and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

    If you have any questions about our support coverage, just send an email to support@homepageuniverse.com